Customers want brands to view their experience through their eyes, and make it even more integrated, seamless and consistent. There are several ways to do this. For instance, by building personalised and highly immersive customer journeys across each channel, leveraging advanced technologies like artificial intelligence, virtual & augmented reality, predictive analytics, and image and voice recognition tech. Soon, these channels will include smart fridges, Tesla dashboards and RFID chip implants.

Masterclass

Getting started with the future. With inspiration, breakouts and realisation. An excellent starting point for a turnaround.

Fascinating lectures on location. Interaction is possible with Q&A sessions or interactive apps. Customisation possible.

Lecture

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An inspiring webinar with interactive options for your target group. We will take care of the technology and promotion.

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You will receive inspiring research material and useful predictions that can help bring you one step closer to the future.

Below you will find an overview of the topics within this keynote lecture.

Topics

Brands in the digital age

Brands can’t always control how they are perceived by their customers, but they can influence perception by offering engaging and immersive experiences, investing in creativity, using advanced tech, and by becoming ‘people-brands’. What today’s customers care about is being able to personally relate to a brand and things that directly impact their lives – like social issues and current events.

Hyper-targeted advertising

There’s overwhelmingly consistent evidence that personalised, hyper-targeted marketing is more effective than the standardised, one-size-fits-all approach. Neuromarketing uses insights from neuroscience, social psychology, and behavioural economics to analyse and improve marketing strategies and customer connections. When combined with geo-fencing and beacon tech, it allows marketers to send hyper-targeted content to customers based on their location.

VR, AR and holograms

Customers best respond to interactive, immersive, and memorable experiences. More and more fashion brands use VR & AR apps to enable customers to virtually try on an outfit. Companies that want to target the consumer of the future will need to take this a few steps further and offer an even more immersive experience by employing hologram technology.

Voice search and smart speakers

The ever increasing use of voice search has made it crucial for companies to rethink their digital marketing strategies. The tech has evolved from basic enquiries to personality-driven AI that uses machine learning to better understand your voice and needs over time. Already in our phones, watches, and cars, voice searching and shopping will keep gaining ground in the future.

Image recognition and visual search

Visual search takes the user experience to a whole new level by allowing you to snap a photo of something you like and find out where you can buy it. For instance, Pinterest makes this possible with its Lens feature, while Google Lens uses real-time augmented reality to recognise landmarks and art objects and provides info like commercial en historical facts.

Omnichannel marketing

Consumers are connected via multiple devices, engaging with brands across physical and online channels and technologies – think shoppable posts on social media sites like Facebook, Instagram, and YouTube – but also chatbots, apps, VR & AR, and influencer marketing. Omnichannel marketing uses all these channels to reach one goal – to get the consumer to buy a product or service.

The future of social

On average, we check our social media and messaging apps seven times more frequently than we check our email. Actively engaging customers on multiple social media channels and building an identity on these platforms is therefore becoming increasingly vital. Social media listening offers valuable feedback and real-time, actionable data that will help you take your business to the next level.

Authentic engagement

While in-depth customer insights and high-tech analytics are important, all the data in the world is no substitute for authentic engagement. A customer’s value transcends his activities and the trail of data he leaves behind. Companies that build a genuine relationship, prioritise engagement, and create a stronger emotional connection with their customers will see huge benefits.

New skills and roles

Many digital tasks performed by marketers will be done by artificial intelligence or cobots. While AI tools will handle tasks like personalised content creation, ad targetting, predictive analytics, and dynamic pricing, marketing professionals will focus on human skills and traits that AI will have a hard time replicating, like creativity, emotional intelligence, collaboration, empathy, critical thinking, and forging human connections.

Marketing automation

Artificial intelligence (AI) and machine learning technologies can give customers exactly what they want by offering only the most relevant information. Chatbots, for instance, will be crucial to personalised customer journeys, as they enable 24/7, immediate responses and inquiry management from multiple channels, ranging from phone calls to social media and live chat.

Future leadership

The organisation of the future requires a new type of leader. The manager of the future questions the status quo and is willing to leave the old 20th-century management style behind. The leader of the future inspires talent, provides space and opportunity, and offers an environment where the old and new organisation can achieve optimal performance.

Organisation of the future

The company of the future is hyper connected. It closely monitors new developments and collaborates with start-ups, scientists, and universities. It uses smart algorithms to analyse the world and employs a flexible workforce capable of rapidly developing new products and services. The company of the future requires accessible, inspiring leaders who are not afraid to veer off the beaten track.

Ethics

In many ways, people are no longer separate from technology. It is, therefore, important to keep an eye on the moral side of technological developments, consider the implications for the world of tomorrow, and ensure we take important ethical considerations into account. We need to determine our boundaries and voice our opinions about how people and machines should work together.

The future of video marketing

Video marketing is set to become one of the most important future marketing trends. Customers prefer to learn about new products and services through video content, as it makes them more confident in their purchasing decisions. Interactive videos take engagement to yet another level, featuring links customers can interact with to see more information about the product they are viewing.

The future of mobile marketing

Mobile is an integral part of multichannel marketing strategies, in which each part reinforces the other. To reach consumers, mobile marketing uses channels like SMS, email, push notifications, QR codes, and more. AI-powered mobile marketing strategies are fast, measurable, relevant, and effective as the tech can determine which messages to send to which customers at which time.

All the topics mentioned can be presented in a comprehensive, compact way or, if required, omitted. Topics from other lectures or your own suggestions can also be added. We will gladly discuss this with you.

"You can’t really talk about the future without also being part of it”, says Richard van Hooijdonk. So he put his money where his mouth is. To date, he’s had several RFID chips injected into his body that perform various tasks for him. Van Hooijdonk is planning to have a number of additional chips implanted in 2020 and 2021.

This futurist has chips in his body

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